Everything you need to know

At Spark & Shine Cleaning Services, we believe in open communication and complete transparency. Whether you are booking a regular home refresh or a detailed move-out clean in London, Ontario, here are the answers to the questions we hear most often.

Frequently asked questions

We want you to feel completely confident when welcoming our team into your home. Explore our policies, service inclusions, and safety guidelines below to see how we deliver a seamless cleaning experience every time.

How much does a cleaning service cost?
Pricing depends on the size of your property, the type of cleaning needed, the current condition of your home, and the frequency of service. We provide tailored, no-obligation quotes so you know exactly what to expect before booking.

What is included in each cleaning?
We clearly outline every task included in our packages so there are no surprises. We offer standard recurring visits, deep cleaning, move-in and move-out cleans, Airbnb turnovers, and laundry assistance tailored to your household.

Do you clean homes with pets?
Yes, we warmly welcome homes with pets! We simply ask that you let us know about your furry family members in advance so our cleaners can ensure everyone stays safe, comfortable, and happy during our visit.

Can I request add-on cleaning services?
Absolutely. You can easily customise your booking with add-ons such as cleaning inside the oven or refrigerator, interior window washing, laundry and linen changes, baseboard detailing, and interior cabinet cleaning.

Do you bring your own cleaning supplies and equipment?
Yes, we bring all of our own professional cleaning products and equipment. You do not need to worry about supplying anything; our team arrives fully prepared to leave your home sparkling.

Do I need to be home during the appointment?
No, you do not need to be home while we work. Many of our clients have busy routines or work during the day. You can leave us to clean and return to a fresh, beautifully maintained space.

How do you safely arrange entry if I am away?
We provide secure entry arrangements, such as sharing a key or keypad code, utilizing a lockbox, coordinating with your concierge or property manager, or following your custom alarm instructions. Your access codes and home security are always handled with strict privacy.

Are your cleaners trustworthy and professional?
Yes. Our team members are carefully selected and committed to delivering a respectful, reliable, and professional experience. We treat every home and its belongings with utmost care, integrity, and consideration.

Ready for a spotless home?

Experience the difference of a fresh, professionally cleaned space with Spark & Shine Cleaning Services. Contact our friendly team in London, Ontario today to request your personalized quote.